Orange Voice BPO's Services for Insurance Industry

Services for Insurance Industry

The insurance industry is challenged by competitive pressures, changes in customer loyalty, entry of new players and a stringent regulatory environment, all of which are pressuring insurers to change their business models, streamline operations, and improve processes. Industry leaders are increasingly turning to insurance outsourcing to help them compete and grow. We deliver business processes such as industry specific processes, finance and accounting, business and financial research, analytic, and optimizing the power of technology.

Property and Casualty

• New Business

BPO Solutions for Insurance Industry

• Data Management
• Channel support
• Quotes
• Premium Calculations
• Sales/ Quotes acceptance & conversion
• Customer Enquiries
• Actuarial Support

Policy Set up

• Exposure Assessment
• Underwriting
• Underwriting support
• Verification / Validation
• Delivery Requirements
• Premium Calculation
• Follow up
• Policy Issue
• New Business Rating

Policy Changes

• Customer service
• Name/Owner/Address Change
• Certificate Re-issue
• Adjustments/Endorsements/Rider 

Coverage Changes

• Renewals and Quotes
• Cancellations

Premiums

• Collections
• Remittance exceptions
• Reconciliations
• Refunds
• Billing
• Premium Mode Change
• Bank Changes
• Premium Audits
• Customer Service

Payments

• Customer Service
• Settlement Payments
• 3rd party payments
• Closing Payments

Property and Casualty

• Claims
• First Notification of Loss
• Claim Set-up
• Investigation/ examination
• Review & assessment
• Coding
• Reserves
• Customer Service
• Policy Specific emergency assistance
• Supplier Support
• Excess/ Deductable Management
• Settlement Agreement
• 3rd Party Claims (property damage & bodily injury)
• Subrogation
• Recoveries
• Fraud Checks
• Claim Finalization

Support Services

• Document Management
• IT Support
• F&A
• Analytic

 Agency/ Distribution Management

• Insurance provider set-up
• License registration
• Contracting
• Customer service
• Renewals
• Terminations
• Commissions
• Special compensation
• Accounting
• Cash application
• Billing

We Provide Quality Training for BPO Jobs and BPO Interview Preparation. 

For More Details Please Visit: www.orangevoicebpo.com