Orange Voice BPO Solutions for Utility and Energy Industry

Growing global energy demands and supply constraints are making it increasingly difficult to manage revenue cycles and cost structures in Utility and Energy Industry. The utilities industry has to manage internal challenges in the form of: Redundant IT portfolio across disparate organizations; High Operational Costs; Business Resilience Challenges; and End-of-life platforms. We help clients outperform across the entire Utilities value chain.

We deliver business value to its clients through a combination of highly industrialized back-office, leading-edge technology platforms and sophisticated analytic tools. We offer end-to-end solutions that allow Utilities companies to transform their operations:

Customer Management Services

 Customer Acquisition, Customer Retention, Cross sell/Up sell, Cost-to-Serve

 Customer Analytics – Segmentation, Lifetime Value analysis, NPS analysis

 Customer Care – Queries, Exception Handling, Correspondence (e.g. IVR, Chat, mail, social media)

Operational Business Intelligence

 Gather, integrate and analyze operational data /metrics

 Build dashboards, reports and online portals for better transparency and monitoring

 Pilferage mgmt, Work & Asset mgmt., Outage mgmt., Meter Data mgmt.

Advisory Services

 Customer Journey Management

 Design programs to improve customer satisfaction and reduce cost-to-serve

 Design operating model for new business models like pay-as-you-go

Shared Services

 Finance & Accounting, Collections, Procurement

 HR Administration, Legal Services

 Research & Analytics

Meter-to-Cash

 CIS Platform (with varying delivery models - Hosted, BPaaS)

 Account Management, Billing, Collections, Exception Management

For More Information Please Visit : www.orangevoicebpo.com