The travel and leisure industry is faced with rapidly rising costs, changing customer needs and economic pressures. The combination of our BPO offerings, industry best practices and proprietary tools and methodologies add value to Orange Voice BPO clients processes by helping them improve customer service, reduce costs and streamline processes through efficiency, quality and productivity improvements.
BPO Solutions for Travel and Leisure Industry
Sales and Customer Care
- Customer service
- Sales and reservations
- Loyalty program management
- Customer relations
- Lost baggage tracing and customer support
- Website navigation
- Specialty help desk
Operations
- Fare filing and loading
- Revenue management
- Fares and ticketing
- Queue processing
- PNR servicing
- Fraud prevention and control
- Passenger/cargo revenue accounting and auditing services
- Cargo operations support
Platform Based Service Offerings
- Passenger revenue accounting solution
- Automated web-based fare audit solution
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