Out bound Calling
Out bound
calling or in other words telemarketing is a well known term for every
individual today. You may be a household person, a businessman, an employee or
an employer, everybody is familiar with these terms i.e. outbound calling or
telemarketing. We all have experienced it or used it to our benefits at some
point or the other in our lives. Out bound calling actually refers to the
phone calls made by companies or individuals to a specified list of contacts to
either promote their company, product or to generate prospective clients and in
some cases to create an authentic data base. In sales and marketing this type
of calling is very essential and it is required to generate leads, and is used
as other necessary step in the sales process.
Unlike the
inbound calling where employees are required to handle inquiries related to the
company its products, services and after sales services, in outbound calling
employees may be required to abide by certain rules and regulations that apply
to their job or company profile and type of work they are into. Outbound
calling, such as in sales or collection is partially mandated by the state and
federal laws and regulations. For instance if a company or an individual who
use these calls as a way to build a customer base to promote or sell a product
or service are required to remove names from their client list if it is
requested by the customer and this has to be followed strictly according to the
law. Once it has been requested or asked by the client or a business house the
out bound calling has to be stopped immediately and if repeated calls are made
in spite of being asked to stop it is considered as harassment and it comes
under law.
Client base for
the out bound calls are usually purchased from third parties who compile it on
the bases of different factors such as homeownership status or income bracket
or purchasing pore calculated on the basis of previous history. To enhance the
productivity and increase and maximize the sales of the company, out bound calling
is preprogrammed into a self automated dialer system in which dialer moves
constantly through the list of the customers, dialing the numbers
simultaneously routing all answered calls to the employee.
Out bound
calling has become an essential part of most of the company’s operations.
However, it is very difficult for most of the companies to procure genuine,
reliable and competent employs to perform the out bound calls, especially in
telemarketing field. Most of the job seekers look forward to get a job for
customer service position or other jobs that handle inbound calls, and job
seekers who look for a outbound calling job prefer business to business calling
rather than business to home calling.
However,
outbound calling in the field of lead generation can actually become very
lucrative, depending on the nature of the product, market and the company
profile. Most of the companies who hire caller offer them proper sales training
to make them efficient but in some cases experienced telemarketing professionals
are also required.
Database management
It involves the processes and organization of data to manage private, public, internal and external information. Database management, at its fundamental level, is the consolidation of information in a way that is easy to manage, retrieve, and maintain. Companies manage their data with a data management plan.
Orange Voice BPO Data Management BPO services deliver data management services for all data asset classes and data types that are used and processed by organization across all industry verticals. We have leveraged our industry experience along with BPO expertise to provide our clients with end-to-end solutions that address each element of the data management life-cycle.
Data Generation
We are generating data from various online sources and filtering them through calling and offline surveys to make them useful for different verticals. We are generating more than 10,000 data each day for different verticals like Debt., Payday Loans, Home Improvement, Personal Injury etc. for UK and US Majorly.
Orange Voice BPO Provides you with expert data entry services,high accuracy,quality&quick turn around time. We are a leading Data Entry Services in India and are experts in offering reliable data entry services. We have successfully handled several outsourced projects by incorporating solutions like document scanning, data capture, data processing, forms processing, data mining, data cleansing, data conversion and more. Our advanced data capture techniques along with the latest recognition technologies enable us to achieve form and document processing most accurately and efficiently.
Data Processing is one of the faster developing segments of BPO industry in India, and the volume of Data Processing projects being outsourced to the country is incredible. We provide the best service, in a cost effective manner with a high degree of quality. To make the data to be usable in the best possible way for anyone, it needs to be properly processed or converted into some suitable format. Data conversion is the most challenging factor for any corporate, institutes etc. with the development of new technologies. The quality, accessibility and diversity of information that a corporate possesses, directly reflects on its customers as well as on its accountability.
We provide following data processing outsourcing services:
.Data Processing for Forms . Information Data Processing . Transaction Data Processing .Claims Data Processing .Check Data Processing .Online Data Processing for Resumes .Rebate Data Processing . Insurance Claims Data Processing
1. Initial Phase: Work closely with client to develop understanding of client’s existing and prospective customers
– Profile
– Needs
– Key success factors
• Summarize our understanding and validation by client
• Identification of associates’ profile, training needs and infrastructure requirements
2. Preparatory Phase: Client specific training to associates/agents
• Setting up of infrastructure as per requirement
3. Service Delivery
Launch the actual program
• Track and monitor quality
• Conduct further improvement exercises, if required
• Demonstrate value to the clients in terms of meeting quality requirements and Cost benefits
