Orange Voice BPO Pvt. Ltd

Orange Voice BPO's THREE PHASE APPROACH FOR SERVICE DELIVERY

1. Initial Phase: Work closely with client to develop understanding of client’s existing and prospective customers
– Profile
– Needs
– Key success factors
• Summarize our understanding and validation by client
• Identification of associates’ profile, training needs and infrastructure requirements
2. Preparatory Phase: Client specific training to associates/agents
• Setting up of infrastructure as per requirement
3. Service Delivery
Launch the actual program
• Track and monitor quality
• Conduct further improvement exercises, if required
• Demonstrate value to the clients in terms of meeting quality requirements and Cost benefits