Infrastructure and Security

Orange Voice BPO centers in Jaipur equipped with following Infrastructure:-

• 100% power backup with end-to-end fiber connectivity to ensure a 24×7 service.
• Integrated internet and voice-based support benchmarked to national practices.
• Dedicated modular work spaces
• Alternate call routing facility
• Online monitoring through CCT
• Access control mechanisms
• Well-defined fire exits and advanced fire-protection systems
• Recreation area and training rooms
• Cafeteria

Technology:-

• Avaya for all inbound voice based operations with reporting modules.
• Cisco back end to ensure stability on network.
• Concerto Ensemble Pro 6.1 for all outbound voice based operations with reporting modules.
• Server Environment with IBM servers.

Telecom:-

• MPLS for International Call Center Operations.
• Dedicated Broad Band Lease line, with terrestrial & underground flexibility for maximizing up time.
• Accessibility and VLAN:-
• Centrally managed system for loading files from CDs, floppies, etc
• VLAN with firewall enabled

Data Security:-

• Making use of Firewall and VPN to make individual’s data secure.
• Customized network as per request from clients.
• Scheduled back up and restoration process.
• Inbound and Outbound Support Setup.

For More Details Please Visit www.orangevoicebpo.com