Orange Voice BPO centers in Jaipur equipped with following Infrastructure:-
- 100% power backup with end-to-end fiber connectivity to ensure a 24×7 service.
- Integrated internet and voice-based support benchmarked to national practices.
- Dedicated modular work spaces
- Alternate call routing facility
- Online monitoring through CCT
- Access control mechanisms
- Well-defined fire exits and advanced fire-protection systems
- Recreation area and training rooms
- Cafeteria
Technology:-
- Avaya for all inbound voice based operations with reporting modules.
- Cisco back end to ensure stability on network.
- Concerto Ensemble Pro 6.1 for all outbound voice based operations with reporting modules.
- Server Environment with IBM servers.
Telecom:-
- MPLS for International Call Center Operations.
- Dedicated Broad Band Lease line, with terrestrial & underground flexibility for maximizing up time.
- Accessibility and VLAN:-
- Centrally managed system for loading files from CDs, floppies, etc
- VLAN with firewall enabled
Data Security:-
- Making use of Firewall and VPN to make individual’s data secure.
- Customized network as per request from clients.
- Scheduled back up and restoration process.
- Inbound and Outbound Support Setup.
For More Details Please Visit www.orangevoicebpo.com
