Orange Voice BPO Provides Web Enabled Services

Orange Voice BPO provides you world class web enabled services with well-equipped, latest technology as well as organizational infrastructure.

• We work on the highly result-oriented and web-enabled strategy to cater to all the e-commerce objectives of our clients.
•  All our web-enabled customer contact services are appropriately designed and customized to handle the gap between our clients and their customers.
• Our commitment and entire endeavor is to ascertain success in your online business.

We Provide Following Web-Enabled Services:

1. Customer Acquisition

• Prospecting
• Campaign Management
• Campaign Management

2. Help Desk

• Trouble Shooting
• Technical Support

3.  Search Engine Optimization

4.  Email Management

Preparation for BPO Interviews and BPO JOBS Provided

For More Details Please visit www.orangevoicebpo.com

Orange Voice BPO's Solutions for Travel and Leisure Industry

The travel and leisure industry is faced with rapidly rising costs, changing customer needs and economic pressures. The combination of our BPO offerings, industry best practices and proprietary tools and methodologies add value to Orange Voice BPO clients processes by helping them improve customer service, reduce costs and streamline processes through efficiency, quality and productivity improvements.

BPO Solutions for Travel and Leisure Industry

 Sales and Customer Care

• Customer service
• Sales and reservations
• Loyalty program management
• Customer relations
• Lost baggage tracing and customer support
• Website navigation
• Specialty help desk

Operations

• Fare filing and loading
• Revenue management
• Fares and ticketing
• Queue processing
• PNR servicing
• Fraud prevention and control
• Passenger/cargo revenue accounting and auditing services
• Cargo operations support

Platform Based Service Offerings

• Passenger revenue accounting solution
• Automated web-based fare audit solution

We Also provides Best BPO Jobs Interview Practice and Industry Training. For More Information Please Visit www.orangevoicebpo.com

Orange Voice BPO's Services for Insurance Industry

Services for Insurance Industry

The insurance industry is challenged by competitive pressures, changes in customer loyalty, entry of new players and a stringent regulatory environment, all of which are pressuring insurers to change their business models, streamline operations, and improve processes. Industry leaders are increasingly turning to insurance outsourcing to help them compete and grow. We deliver business processes such as industry specific processes, finance and accounting, business and financial research, analytic, and optimizing the power of technology.

Property and Casualty

• New Business

BPO Solutions for Insurance Industry

• Data Management
• Channel support
• Quotes
• Premium Calculations
• Sales/ Quotes acceptance & conversion
• Customer Enquiries
• Actuarial Support

Policy Set up

• Exposure Assessment
• Underwriting
• Underwriting support
• Verification / Validation
• Delivery Requirements
• Premium Calculation
• Follow up
• Policy Issue
• New Business Rating

Policy Changes

• Customer service
• Name/Owner/Address Change
• Certificate Re-issue
• Adjustments/Endorsements/Rider 

Coverage Changes

• Renewals and Quotes
• Cancellations

Premiums

• Collections
• Remittance exceptions
• Reconciliations
• Refunds
• Billing
• Premium Mode Change
• Bank Changes
• Premium Audits
• Customer Service

Payments

• Customer Service
• Settlement Payments
• 3rd party payments
• Closing Payments

Property and Casualty

• Claims
• First Notification of Loss
• Claim Set-up
• Investigation/ examination
• Review & assessment
• Coding
• Reserves
• Customer Service
• Policy Specific emergency assistance
• Supplier Support
• Excess/ Deductable Management
• Settlement Agreement
• 3rd Party Claims (property damage & bodily injury)
• Subrogation
• Recoveries
• Fraud Checks
• Claim Finalization

Support Services

• Document Management
• IT Support
• F&A
• Analytic

 Agency/ Distribution Management

• Insurance provider set-up
• License registration
• Contracting
• Customer service
• Renewals
• Terminations
• Commissions
• Special compensation
• Accounting
• Cash application
• Billing

We Provide Quality Training for BPO Jobs and BPO Interview Preparation. 

For More Details Please Visit: www.orangevoicebpo.com

Infrastructure and Security

Orange Voice BPO centers in Jaipur equipped with following Infrastructure:-

• 100% power backup with end-to-end fiber connectivity to ensure a 24×7 service.
• Integrated internet and voice-based support benchmarked to national practices.
• Dedicated modular work spaces
• Alternate call routing facility
• Online monitoring through CCT
• Access control mechanisms
• Well-defined fire exits and advanced fire-protection systems
• Recreation area and training rooms
• Cafeteria

Technology:-

• Avaya for all inbound voice based operations with reporting modules.
• Cisco back end to ensure stability on network.
• Concerto Ensemble Pro 6.1 for all outbound voice based operations with reporting modules.
• Server Environment with IBM servers.

Telecom:-

• MPLS for International Call Center Operations.
• Dedicated Broad Band Lease line, with terrestrial & underground flexibility for maximizing up time.
• Accessibility and VLAN:-
• Centrally managed system for loading files from CDs, floppies, etc
• VLAN with firewall enabled

Data Security:-

• Making use of Firewall and VPN to make individual’s data secure.
• Customized network as per request from clients.
• Scheduled back up and restoration process.
• Inbound and Outbound Support Setup.

For More Details Please Visit www.orangevoicebpo.com

Orange Voice BPO's Outbound Services

Orange Voice BPO's outbound calling services increases your business productivity by turning your consumer list into an updated, influential marketing program which ultimately makes a significant impact on your current business. 

Our range of outbound call services includes:

1. Sales

Orange Voice BPO provides outbound sales in various fields such as Health Care, Insurance, Banking and Finance etc.

• Sales Outsourcing
• Telemarketing Serivces
• Prospecting
• Product Launches

2. Credit Management

Orange Voice BPO provides expertise services for credit management

• Credit Authorization
• Credit Verification
• Collection

3. Verification Services

Orange Voice BPO gives verification services for insurance, employment and 3rd party verification. 

• 3rd Party Verification
• Insurance Verification
• Employment Verification

4. Market Research

Orange Voice BPO provides different kind of Market research, surveys for Energy, Health Care, Home security and various other products.

• Research Surveys
• Opinion Surveys
• Customer Satisfaction Surveys

For More Details Please Visit : www.orangevoicebpo.com

Orange Voice BPO's Data Management

Data Management Services

Data management involves the processes and organization of data to manage private, public, internal and external information. Data management, at its fundamental level, is the consolidation of information in a way that is easy to manage, retrieve, and maintain. Companies manage their data with a data management plan.

Orange Voice BPO's services deliver data management services for all data asset classes and data types that are used and processed by organization across all industry verticals. We have leveraged our industry experience along with BPO expertise to provide our clients with end-to-end solutions that address each elements of the data management life cycles.

For more Details please visit: www.orangevoicebpo.com

Orange Voice BPO's Solutions for Banking and Finance sector

Banking BPO (Business Process Outsourcing) and Financial Services Outsourcing are Orange Voice BPO's key customers. Bank/FI may grow and expand their business activities by outsourcing their routine operation. Orange Voice BPO's deep domain expertise, global delivery network and strong focus on operational excellence allows them to focus on their core business while we delivers business processes, and supports decision making through its rich research and analytics capabilities.

Services to banking and Finance Sector:-

Orange Voice BPO provide services across Retail Banking, Commercial Banking, Investment Banking, Mortgage, and Wealth Management. We add value to our client’s business by improving their customer satisfaction, unlocking cost efficiencies and streamlining processes through continuous improvements and technology optimization.

Banking Operations Outsourcing

• Cheque processing
• Lock-box processing
• ACH processing
• Adjustments and record retrievals
• New account setup and maintenance
• Credit Card operations
• SAR and fraud operations

Lending Outsourcing Services

• Loan origination and processing
• Loan underwriting
• Loan closing and funding
• Post closing and due diligence
• Loan servicing

Asset Management and Brokerage Outsourcing

• Account setup and maintenance
• Broker and advisor support service
• Customer service
• Transfer agency-related processing
• Portfolio administration
• Investment research

Investment Banking

• Pitch books, company profiles and financial analysis
• Financial models, forecasts and updates
• Research reports preparation and authoring
• Business intelligence and analysis

For more details Please visit : www.orangevoicebpo.com