Infrastructure and Security

Orange Voice BPO centers in Jaipur equipped with following Infrastructure:-

• 100% power backup with end-to-end fiber connectivity to ensure a 24×7 service.
• Integrated internet and voice-based support benchmarked to national practices.
• Dedicated modular work spaces
• Alternate call routing facility
• Online monitoring through CCT
• Access control mechanisms
• Well-defined fire exits and advanced fire-protection systems
• Recreation area and training rooms
• Cafeteria

Technology:-

• Avaya for all inbound voice based operations with reporting modules.
• Cisco back end to ensure stability on network.
• Concerto Ensemble Pro 6.1 for all outbound voice based operations with reporting modules.
• Server Environment with IBM servers.

Telecom:-

• MPLS for International Call Center Operations.
• Dedicated Broad Band Lease line, with terrestrial & underground flexibility for maximizing up time.
• Accessibility and VLAN:-
• Centrally managed system for loading files from CDs, floppies, etc
• VLAN with firewall enabled

Data Security:-

• Making use of Firewall and VPN to make individual’s data secure.
• Customized network as per request from clients.
• Scheduled back up and restoration process.
• Inbound and Outbound Support Setup.

For More Details Please Visit www.orangevoicebpo.com

Orange Voice BPO's Outbound Services

Orange Voice BPO's outbound calling services increases your business productivity by turning your consumer list into an updated, influential marketing program which ultimately makes a significant impact on your current business. 

Our range of outbound call services includes:

1. Sales

Orange Voice BPO provides outbound sales in various fields such as Health Care, Insurance, Banking and Finance etc.

• Sales Outsourcing
• Telemarketing Serivces
• Prospecting
• Product Launches

2. Credit Management

Orange Voice BPO provides expertise services for credit management

• Credit Authorization
• Credit Verification
• Collection

3. Verification Services

Orange Voice BPO gives verification services for insurance, employment and 3rd party verification. 

• 3rd Party Verification
• Insurance Verification
• Employment Verification

4. Market Research

Orange Voice BPO provides different kind of Market research, surveys for Energy, Health Care, Home security and various other products.

• Research Surveys
• Opinion Surveys
• Customer Satisfaction Surveys

For More Details Please Visit : www.orangevoicebpo.com

Orange Voice BPO's Data Management

Data Management Services

Data management involves the processes and organization of data to manage private, public, internal and external information. Data management, at its fundamental level, is the consolidation of information in a way that is easy to manage, retrieve, and maintain. Companies manage their data with a data management plan.

Orange Voice BPO's services deliver data management services for all data asset classes and data types that are used and processed by organization across all industry verticals. We have leveraged our industry experience along with BPO expertise to provide our clients with end-to-end solutions that address each elements of the data management life cycles.

For more Details please visit: www.orangevoicebpo.com

Orange Voice BPO's Solutions for Banking and Finance sector

Banking BPO (Business Process Outsourcing) and Financial Services Outsourcing are Orange Voice BPO's key customers. Bank/FI may grow and expand their business activities by outsourcing their routine operation. Orange Voice BPO's deep domain expertise, global delivery network and strong focus on operational excellence allows them to focus on their core business while we delivers business processes, and supports decision making through its rich research and analytics capabilities.

Services to banking and Finance Sector:-

Orange Voice BPO provide services across Retail Banking, Commercial Banking, Investment Banking, Mortgage, and Wealth Management. We add value to our client’s business by improving their customer satisfaction, unlocking cost efficiencies and streamlining processes through continuous improvements and technology optimization.

Banking Operations Outsourcing

• Cheque processing
• Lock-box processing
• ACH processing
• Adjustments and record retrievals
• New account setup and maintenance
• Credit Card operations
• SAR and fraud operations

Lending Outsourcing Services

• Loan origination and processing
• Loan underwriting
• Loan closing and funding
• Post closing and due diligence
• Loan servicing

Asset Management and Brokerage Outsourcing

• Account setup and maintenance
• Broker and advisor support service
• Customer service
• Transfer agency-related processing
• Portfolio administration
• Investment research

Investment Banking

• Pitch books, company profiles and financial analysis
• Financial models, forecasts and updates
• Research reports preparation and authoring
• Business intelligence and analysis

For more details Please visit : www.orangevoicebpo.com

By leveraging BPO, healthcare companies redefine their operating model and maximize value from their business processes. Orange Voice BPO Pvt. Ltd. deep domain expertise, global delivery network and strong focus on operational excellence allow healthcare companies to focus on their core business while we optimally deliver their business processes. We combine industry best practices and proprietary tools and methodologies to improve patient satisfaction, reduce operational costs while streamlining processes through continuous improvements and technology optimization.

Orange Voice BPO Pvt. Ltd. offerings include

Providers

•  Pre-service
• Transcription
•  Bill preparation
• Receivables management
• Payment posting
• Debt analysis

Payers and Third Party Administrators

• Claims administration
• Member and provider services
• Clinical support
• Over payment recovery
• Fraud detection and investigation

DME Manufacturers

• Order management
• Billing and submissions
• Fulfillment support
• Collections
• Patient services
• Collection analytic

Enterprise Shared Services

• Finance and accounting
• Research and analytic
• Procurement
• Technology Solutions
• Customer care

For More Details Please Visit: www.orangevoicebpo.com

Orange Voice BPO Solutions for Utility and Energy Industry

Growing global energy demands and supply constraints are making it increasingly difficult to manage revenue cycles and cost structures in Utility and Energy Industry. The utilities industry has to manage internal challenges in the form of: Redundant IT portfolio across disparate organizations; High Operational Costs; Business Resilience Challenges; and End-of-life platforms. We help clients outperform across the entire Utilities value chain.

We deliver business value to its clients through a combination of highly industrialized back-office, leading-edge technology platforms and sophisticated analytic tools. We offer end-to-end solutions that allow Utilities companies to transform their operations:

Customer Management Services

 Customer Acquisition, Customer Retention, Cross sell/Up sell, Cost-to-Serve

 Customer Analytics – Segmentation, Lifetime Value analysis, NPS analysis

 Customer Care – Queries, Exception Handling, Correspondence (e.g. IVR, Chat, mail, social media)

Operational Business Intelligence

 Gather, integrate and analyze operational data /metrics

 Build dashboards, reports and online portals for better transparency and monitoring

 Pilferage mgmt, Work & Asset mgmt., Outage mgmt., Meter Data mgmt.

Advisory Services

 Customer Journey Management

 Design programs to improve customer satisfaction and reduce cost-to-serve

 Design operating model for new business models like pay-as-you-go

Shared Services

 Finance & Accounting, Collections, Procurement

 HR Administration, Legal Services

 Research & Analytics

Meter-to-Cash

 CIS Platform (with varying delivery models - Hosted, BPaaS)

 Account Management, Billing, Collections, Exception Management

For More Information Please Visit : www.orangevoicebpo.com

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Orange Voice BPO's SERVICES

Industry Focused Solutions

I. Banking and Finance SectorII. Healthcare SectorIII. Insurance SectorIV. Travel and Leisure SectorV. Utilities and Energy Sector

Orange Voice BPO's THREE PHASE APPROACH FOR SERVICE DELIVERY

1. Initial Phase: Work closely with client to develop understanding of client’s existing and prospective customers
– Profile
– Needs
– Key success factors
• Summarize our understanding and validation by client
• Identification of associates’ profile, training needs and infrastructure requirements
2. Preparatory Phase: Client specific training to associates/agents
• Setting up of infrastructure as per requirement
3. Service Delivery
Launch the actual program
• Track and monitor quality
• Conduct further improvement exercises, if required
• Demonstrate value to the clients in terms of meeting quality requirements and Cost benefits

Mission of Orange Voice BPO

 Orange Voice BPO provides the highest quality of work for its clients with its determination, passion and innovation, offer various business services ranging from sales & marketing, customer care, finance & accounting to technology solutions, research and analytics, collections, and industry back-office and front-office processes.

 Orange Voice BPO serve various types of Industries ranging from Bank, Finance Institution, Insurance, to Telecom, Travel, Healthcare, and Professional Services.

 Orange Voice BPO is passionate about building an organization that is valued by its clients, employees, business partners, and the community at large.

 Orange Voice BPO match capabilities of its employees with clients’ requirements by putting it's employees through trainings and certifications.

 Orange Voice BPO structure financial models that best respond to the stage of the relationship—transition, stabilization, continuous improvement—and its clients’ goals for the relationship.