Growing global energy demands and supply constraints are making it increasingly difficult to manage revenue cycles and cost structures in Utility and Energy Industry. The utilities industry has to manage internal challenges in the form of: Redundant IT portfolio across disparate organizations; High Operational Costs; Business Resilience Challenges; and End-of-life platforms. We help clients outperform across the entire Utilities value chain.
We deliver business value to its clients through a combination of highly industrialized back-office, leading-edge technology platforms and sophisticated analytic tools. We offer end-to-end solutions that allow Utilities companies to transform their operations:
Customer Management Services
Customer Acquisition, Customer Retention, Cross sell/Up sell, Cost-to-Serve
Customer Analytics – Segmentation, Lifetime Value analysis, NPS analysis
Customer Care – Queries, Exception Handling, Correspondence (e.g. IVR, Chat, mail, social media)
Operational Business Intelligence
Gather, integrate and analyze operational data /metrics
Build dashboards, reports and online portals for better transparency and monitoring
Pilferage mgmt, Work & Asset mgmt., Outage mgmt., Meter Data mgmt.
Advisory Services
Customer Journey Management
Design programs to improve customer satisfaction and reduce cost-to-serve
Design operating model for new business models like pay-as-you-go
Shared Services
Finance & Accounting, Collections, Procurement
HR Administration, Legal Services
Research & Analytics
Meter-to-Cash
CIS Platform (with varying delivery models - Hosted, BPaaS)
Account Management, Billing, Collections, Exception Management
